https://www.youtube.com/watch?v=peK5AbPr9mA

TICKET FAQ

TICKET FAQ

Have questions about our tickets? Check out these FAQs below.

Q: I have two or more tickets. When I go to edit the name on one of those tickets, it changes both tickets.

A: This year we are only requiring one person’s name to be on the ticket as we are shipping out wristbands in advance. Just make sure your shipping info is correct and we are shipping to the correct person as we can only ship to one person per order. Once you receive the wristbands, you will be able to activate and register them. If you need to update your shipping info.

Q: When will I receive my wristband?

A:  Wristbands will be shipped approximately 2 weeks before the event.

Once you purchase, you will receive an order confirmation email from  XOXO Music Festival.

IMPORTANT: If you do not see your order confirmation in your inbox, make sure to check your junk/spam folder. If you still do not see your order confirmation, click here to access the XOXO help center.

No barcoded tickets will be issued for this event, all ticket-purchasers will receive a festival wristband by mail.

If you are having any other technical ticketing-related issues with your order, click here to contact XOXO. For general festival info, click here.

All wristbands will ship in June 2018. Please allow to the end of June for your wristbands to arrive. Wristbands will be sent to the shipping address specified on your order. All international orders will be held at will call.

Need to view or update your shipping address? Click here for instructions.

All sales final. No refunds or exchanges.

Q: I ordered a Camping Add-On, but did not receive my wristband in the mail.

A: Add-On orders are not shipped. Please print out your PDF ticket and bring it with you to Will Call to pick up your camping wristband or parking pass.

Q: Can I pick up my ticket/wristband early?

A: Unfortunately, we are not offering an option to pick up your tickets early this year.

Q: Can I upgrade my ticket?

A: Yes, if tickets are available, you can upgrade your tickets to VIP and beyond. In order to upgrade your ticket to VIP or beyond that level you need to go ahead and purchase a VIP or XO Ultra VIP ticket. Then send us your order confirmation # for both the VIP ticket and your previously purchased ticket at tixupgrade@XOXOmusicfestival.com Once we confirm your purchase, we will cancel your original ticket.

Q: The information on my ticket is wrong, how do I fix this?

A: To update the information on your ticket and/or change shipping address, click here for instructions

Q: Where should I buy my XOXO Music Festival Ticket?

A: Growtix is the only authorized ticket vendor for XOXO Music Festival.

There are No refunds or Exchanges, all Sales are final.

Do not buy passes from scalpers, we do not service, authenticate, or support passes from scalpers. We do not assist in any 3rd party transactions.

Q: What if I accidentally bought VIP tickets and I’m under 21?

A: You must be 21 or older to enter the venue with a VIP wristband. To receive a refund, you must provide proof that you are under 21 years of age. Please contact XOXO.

Q: I can no longer attend, Can I get a refund?

A: Unfortunately, no; we have a very strict no refund policy.